About My Bill
Need some help understanding the information on your electricity bill?
Your Festival Hydro bill summarizes your energy and water usage and charges that have accrued during the current billing period.
Notice for Residential Customers
Effective April 19, 2021 Festival Hydro will no longer be mailing paper notices to advise customers of outstanding account balances. To notify customers that an account is in arrears a prerecorded call will be placed to the phone number that has been provided as the contact on the account. Please review the contact details that you have provided and make any updates as necessary to ensure that we can reach you in order to facilitate payment arrangements or to discuss assistance programs that may be available.
If you receive a call about your account or have any questions please do not hesitate to contact customer service by email or by calling 519-271-4700 and selecting option “2” when prompted.
1. Home & Business Address Information
If you are the person receiving the invoice, your name and mailing information will be listed here.
2. Account Number
Please have this number ready if you are contacting our customer service centre.
3. Your Total Amount Due
This box at the top right of your bill provides a summary of your current and past amounts due, starting with your total amount due and the payment due date. There are many bill payment options to choose from including: Pre-authorized Payments, Online Banking, Mail, Payment Drop Box and Credit Card. Please allow enough time for your bill payment to reach our office by the due date to avoid the possibility of late payment charges.
4. Account Summary
Displays payment information including any billing adjustments, past due amounts and charges for the current billing period.
5. Current Charges (Account Details on Reverse)
Displays total amounts for both Electrical and Water & Sewer Services.
6. Electricity Usage History
Displays total electricity consumed for the billing period.
7. Glossary of Terms
Displays detailed description of Electricity terms displayed on your invoice.
8. On-Peak, Mid-Peak and Off-Peak Consumption Details
Readings for each time-of-use (TOU) period within your billing cycle.
9. Water and Sewer Charges
Readings and summary of water & sewer bill components, collected on behalf of the City of Stratford and the Town of St. Marys.