Residential Electricity Rates

Tuesday 6:41AM

Currently Off-Peak

7 PM - 7 AM
7 AM - 11 AM • 5 PM - 7 PM
11 AM-5 PM

2021 Holiday Schedule When Off-Peak Prices Are in Effect.

Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods.

January 1 - New Year’s Day February 15 - Family Day
April 2 - Good Friday May 24 - Victoria Day
July 1 - Canada Day August 2 - Civic Holiday
September 6 - Labour Day October 11 - Thanksgiving Day
December 25 - Christmas Day December 26 - Boxing Day


Residential and small business customers can now choose between a Time-of-Use (TOU) or Tiered pricing structure as of November 1, 2020.

With TOU the day is divided into 3 price periods: off-peak, mid-peak, and on-peak, and the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.

For customers already on TOU who wish to continue being billed with the TOU pricing no action is required.

For more information:

Forms to change from Time-of-Use to tiered pricing are available here: or Download PDF


Summer Tiered Price

The charges for these customers, effective May 1, 2021-October 31, 2021, are:

Up to 600 kWh per month



Consumption beyond 600 kWh




Retailer Contract Customers

Any customer with a retailer contract pays the commodity price according to retailer contract. In addition, customers with a retailer have a separate line item called the Global Adjustment that appears on their bill.

Wholesale Electricity Price

General Service customers with consumption in excess of 250,000 kWh are subject to hourly electricity pricing. Customers with an interval meter pays the hourly spot price; customers who do not have an interval meter pay the weighted wholesale price. In addition, a customer on hourly electricity pricing has a separate line item on their bill called global adjustment. For more information on electricity pricing please refer to the IESO website at


Tariff of Rates and Charges

Effective and Implementation Date January 1, 2021

Residential Classification- All Service Areas

Monthly Rates and Charges – Delivery Component

Monthly Service Charge


Smart Metering Entity Charge – effective until December 31, 2022


Low Voltage Service Rate



Rate Rider for Disposition of Global Adjustment Account (2021) – effective until December 31, 2021 - Applicable only for Non-RPP Customers



Rate Rider for Disposition of Deferral/Variance Accounts (2021)- effective until December 31, 2021



Rate Rider for Disposition of Capacity Based Recovery Account (2021) - Effective until December 31, 2021
Applicable only for Class B Customers



Retail Transmission Rate – Network Service Rate



Retail Transmission Rate – Line and Transformation Connection Service Rate



Monthly Rates and Charges – Regulatory Component

Wholesale Market Service Rate (WMS) – not including CBR



Capacity Based Recovery (CBR) – Applicable for Class B Customers



Rural or Remote Electricity Rate Protection Charge (RRRP)



Standard Supply Service - Administrative Charge (if applicable)


Specific Service Charges

Customer Administration

Arrears certificate


Income tax letter


Credit reference/credit check (plus credit agency costs)


Returned Cheque (plus bank charges)


Account set up charge/change of occupancy charge (plus credit agency costs if applicable)


Meter dispute charge plus Measurement Canada fees (if meter found correct)


Non-Payment of Account

Late Payment - per month

1.50 %

Reconnect Charge - at meter during regular Hours


Reconnect Charge - at meter after hours


Reconnect at pole - during regular hours


Reconnect at pole - after regular hours



Service call - customer-owned equipment - during regular business hours


Service call - after regular hours


Temporary service - install & remove - overhead - no transformer

time & materials

Temporary service install & remove - underground - no transformer

time & materials

Temporary service install & remove - overhead - with transformer

time & materials

Specific Charge for access to the power poles - $/pole/year (with the exception of wireless attachments)




a man is making a payment using a laptop

More Ways to Pay Your Bill

Festival Hydro offers a variety of payment options that you can choose from.

a young woman is assisting an elderly gentleman to make a payment on a laptop

Customer Asisstance Programs

Need some help keeping up with your utility bill? Festival Hydro has assistance programs available for eligible customers.

A lightbulb with a green leaf inside is positioned on its side in front of a greyish blue background.

Energy Conservation

Decreasing your electricity usage could decrease the amount you pay each month!